Terms & Conditions
Welcome to the 11 Plus Wirral website 11pluswirral.com. These terms and conditions, including the Privacy Policy and the Safeguarding Policy, together with any other documents referred to in these terms, set out the terms and conditions on which you may make use of any of our services or products, or the 11pluswirral.com website, whether as a guest or registered user. By continuing to use our services or the site you accept these terms.
We may update these terms, policies, and the documents referred to in them, from time to time and will notify you by uploading them to the site. You should review the terms periodically for changes.
By using our services and the site you agree to be bound by these terms. If you do not agree to these customer terms then please do not use our services, our this website.
These Terms & Conditions have been organised into 3 sections:
Test Pack Sales - 11 Plus Complete Shop
The website 11pluscomplete.co.uk is owned and operated by 11 Plus Wirral, Hoylake, Wirral.
Email: enquiries@11pluswirral.com
Email: info@11pluscomplete.co.uk
Tel: 0740 196 5856
Contract
When you place an order with us, you are making an offer to purchase goods. We will send you an automated e-mail to confirm that we have received your order.
In the unlikely event that the goods are not available, or that we have made a pricing or discount mistake, we reserve the right not to receive your order. In this event, a full refund will be made to you. This contract is covered by English Law. By placing an order with us, you agree to accept these terms, as well as our privacy policy.
Placing an order
Use the website to place an order by selecting a product you wish to buy and adding it to your basket. You can add as many items as you want to your basket.
There is a stock counter to ensure that orders can be fulfilled.
Delivery charges are included in the price of the test packs.
You will be required to pay for your order in full at the time of ordering.
We use secure payment facilities for online purchases. You can pay for your order with a debit/credit card or Paypal.
Once you have completed checkout we are unable to make any amendments. Items ordered will be delivered to the delivery address provided by yourself.
If you have purchased our digital products, you will receive an confirmation email with a link to your downloadable test papers. You will then be able to print them out in your own time.
We do not give refunds to our digital download products.
Delivery information
Orders received before 2pm will be dispatched on the same day. After 2pm, and they will be dispatched on the next business day.
Test packs will be delivered using Royal mail. We can deliver to anywhere within mainland Great Britain.
Returns and refunds
You can return the test packs if ordered by mistake. They must be returned in their original packaging, unused and undamaged. On receipt of returned tests packs, we will refund the purchase price.
Contact
Email: enquiries@11pluswirral.com
Tel: 0740 196 5856
Terms & Conditions Updated date: January 2025
Reviewed and updated by Wendy Chapman, Manager of 11 Plus Wirral.
Tuition Classes - Small Group & One to One Tuition.
By booking tuition sessions, you are agreeing to adhere to these terms and conditions.
Group tuition
All group tutoring sessions are 1 hour and 15 minutes long and are held at Hoylake Community Centre. This consistent structure provides students with ample time to engage in collaborative learning while benefiting from a supportive group environment.
Group tutoring sessions are charged on a termly basis, calculated at £25 per session.
Payment for tutoring is made via bank transfer and must be paid in advance before the tutoring sessions begin. Typically, tuition fees are paid in full for the entire term upfront. However, arrangements can be made for monthly payments if needed, providing flexibility for parents while ensuring sessions are secured in advance.
One to one tuition
Most one-to-one tutoring sessions typically last 1 hour, though the duration can be adjusted to shorter or longer sessions based on an agreement between the tutor and the parents. These sessions are generally held at the tutor’s home, but in certain situations, they may take place at the child’s home, depending on what works best for both parties.
The fees for one-to-one tuition range between £30 to £35 and are determined by the individual tutor. This allows tutors to set rates that reflect their expertise, experience, and the specific needs of the student.
Payment for one-to-one tuition is made in advance and can be completed via bank transfer or cash, depending on the parent’s preference. This ensures that sessions are confirmed and arranged efficiently.
All tuition
Additional events such as booster sessions during the school holidays, and mock exams are paid in full at the time of booking.
The cost of a session includes all learning materials, homework, feedback and preparation/marking time in advance of the session to ensure each child receives a tailored learning experience.
Cancellation of tutoring sessions; groups and 1 to 1 must be made with at least 24 hours’ notice. If the cancellation is not made in advance of this, then you will be charged at the full rate.
If possible, any missed sessions will be rescheduled to replace a missed session due to genuine unavoidable emergency or illness.
Sessions cancelled by the tutor will be attempted to be rescheduled. If this is not possible, then you will be refunded in full.
Cancellation of the tutoring contract requires a minimum of 2 weeks’ notice from either party during which time any sessions booked will run as booked and be charged for as normal. Any further lessons will be refunded in full.
Contact
Email: enquiries@11pluswirral.com
Tel: 0740 196 5856
Terms & Conditions Updated date: January 2025
Reviewed and updated by Wendy Chapman, Manager of 11 Plus Wirral.
Mock Exams Booking.
By booking an 11 Plus, Upton Hall and St. Anselm’s mock exam, you agree to the terms below.
Bookings
All mock exams for the 11 Plus, Upton Hall and St. Anselm’s entrance exams are available to book online through the booking system. You can book as many mock exams as you wish.
You can also book as many children as you wish for each mock exam. If you have twins or siblings, it is possible to add two names to the booking form.
Feedback forms are used to show your child’s results. These will be sent to the email address you provided on the booking form.
Tutors may also book mock exams on behalf of their students, but please bear in mind, results may be sent to the tutor’s email address if it is provided at the time of booking.
Amendments to your booking
If you wish to change the date of your booked mock exam to another date, you can do this up to 5 days before the date of the mock exam. You cannot change the booking online through the booking system, instead you must call the Mock exam coordinator Wendy Chapman on 07401 965856 or email enquiries@11pluswirral.com to change the date.
Cancellations and Non-attendance
If your child does not attend a booked mock exam with no notice given, then no refund can be given as it is not possible to offer the seat to anyone else.
Mock exams bookings can be cancelled up to 5 days prior to the date of the exam. A full refund will be applied to the payment card that you used to make the booking.
Please call the Mock exam coordinator Wendy Chapman on 07401 965856 or email enquiries@11pluswirral.com to cancel the booking.
Emergencies
We will keep a record of your emergency phone number on our records until the mock exam season is complete. This number we will use to contact you in the event of an emergency relating to the child during a mock exam. It is your responsibility to ensure that the number you provide is correct and is for the relevant parent/carer who is dropping off/collecting on the day of the exam. Please ensure you update this information nearer the exam date should it change from that originally supplied.
Mock Exam papers
We do not provide physical copies of our mock exam papers. They are available to view online for a period of two weeks after the exam has been taken, so that you can work through the papers with your child and correct any errors.
Copies of previous mock exam papers are available to purchase online at 11pluscomplete.co.uk.
Health and Safety
To ensure the safety and well-being of children, the parent/guardian must be aware of the designated drop off and collection point at the venue. Please ensure that the parent/guardian or responsible adult designated for drop-off and collection is known and entrusted with this responsibility. Children should be familiar with and aware of the adult who will be picking them up.
It’s crucial to ensure accurate contact information is provided for emergencies and to disclose any relevant medical conditions to assess if accommodations can be made. However, accommodating children who need extra time is not possible due to separate invigilation needs. While we will take reasonable precautions to reduce exposure to allergens when notified, we cannot guarantee a completely allergenfree environment. If you have specific concerns or need further clarification about our policies, please feel free to contact us directly.
Limited liability
We make every effort to ensure that all mock exams take place as scheduled. However, we reserve the right to cancel a session due to unforeseen circumstances, factors beyond our control, or any other valid reason. In the event of a cancellation, our liability is limited to the amount paid for the mock exam. A full refund will be issued to you promptly if we cancel a mock exam.
Contact
Email: enquiries@11pluswirral.com
Tel: 0740 196 5856
Terms & Conditions Updated date: January 2025
Reviewed and updated by Wendy Chapman, Manager of 11 Plus Wirral.